Metro Housing – Policies & Procedures

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The following shows the table of contents of the Metro Housing Policies & Procedures downloadable pdf.

If the information you are looking for is not listed, or if you have any questions or wish to discuss the Metro Housing Policies & Procedures further, please don't hesitate to contact us.

Policies & Procedures Table of Contents

  • Part 1: Governance
    • 1.1 Committee Procedures
    • 1.2 Nomination to the Board
    • 1.3 Membership
    • 1.4 Board composition
    • 1.5 Board Procedures
    • 1.6 Monitoring
    • 1.7 Delegations
    • 1.8 The Responsibilities of Directors
    • 1.9 Role and Purpose of Subcommittees
    • 1.10 Management Model
    • Roles and Responsibilities of Board Members
  • Part 2: Tenancy Management
    • 2.1 Eligibility Criteria
    • 2.2 Tenant Selection
    • 2.3 Conflict of Interest – Members
    • 2.4 Offers of Housing
    • 2.5 Establishing and Maintaining Tenancies
    • 2.6 Rent Payments
    • 2.7 Breaches of Tenancy Agreement/Metro Housing Policy
    • 2.8 Changing Needs of Tenants – Rehousing
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  • Part 3: Asset Management
    • 3.1 Repairs Procedure (Leasehold & Capital – General/Non-urgent)
    • 3.2 Urgent Repairs: (Capital)
    • 3.3 Information for Tenants on Repairs and Maintenance
    • 3.4 Selection and performance of contractors
    • 3.5 Property Inspections
    • 3.6 Planned Maintenance – capital properties
    • 3.7 Procurement of new leasehold properties
    • 3.8 Asset Disposals
    • 3.9 Development of 'special projects'
    • 3.10 Fee for Service Projects and/or partnerships
  • Part 4: Complaints and Appeals
    • 4.1 Definitions
    • 4.2 Breaches of Policy/Procedure/Guidelines
    • How to Lodge a Complaint or Appeal
  • Part 5: Financial Management
    • 5.1 Accountability
    • 5.2 Financial Management Operations
    • 5.3 Budgets
    • 5.4 Financial reporting to funding body
    • 5.5 Investments
    • 5.6 Delegated responsibilities
    • 5.7 Accounting Systems
    • 5.8 Debtors
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  • Part 6: Administrative & Management Information Systems Policy
    • 6.1 Filing Systems
    • 6.2 Correspondence
    • 6.3 Motor Vehicles
    • 6.4 Telephone System
    • 6.5 Database
    • 6.6 Review of Administrative Systems
    • 6.7 Data Collection
  • Part 7: Occupational Health & Safety
    • 7.1 Statement of principles for ensuring a safe, secure and well maintained office environment
    • 7.2 Staff security outside office
    • 7.3 Training
    • 7.4 Regular breaks
    • 7.5 OH & S Audit
    • 7.6 Contractors & Sub-Contractors:
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  • Part 8: Human Resource Management
    • 8.1 Co-operative Management (Board of Directors)
    • 8.2 Personnel practices
  • Part 9: Code of Ethics
    • 9.1 Commitment to social justice
    • 9.2 Strive for best practice
    • 9.3 Observe Confidentiality
    • 9.4 Avoid conflict of interest
    • 9.5 Donations
    • 9.6 Reducing the Risk of Fraud and Corruption
    • 9.7 Whistleblower Policy
    • 9.8 Equal opportunities (see also Human Resource Management policy part 8 on EEO)
  • Part 10: Tenant Rights and Participation
    • 10.1 Confidentiality & Privacy
    • 10.2 Information about Rights
    • 10.3 Tenant Involvement
    • 10.4 Volunteers
    • 10.5 Provision of Information to tenants
    • 10.6 Resourcing
    • 10.7 Strategies to Involve tenants
    • 10.8 Communication
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  • Part 11: Working with our Local Community
    • 11.1 Referrals and Information
    • 11.2 Support Partnership Agreements
    • 11.3 Joint Ventures
    • 11.4 Participation in community issues
    • 11.5 Peak Organisations
    • 11.6 Delegations
    • 11.7 Tenant Participation in wider housing issues
  • Part 12: Evaluation and Service Review
    • 12.1 Statement on Service Evaluation, Planning & Review
    • 12.2 Policies and Procedures
    • 12.3 Rent Reviews
    • 12.4 Business Plan
    • 12.5 Local Community Partners
    • 12.6 Tenants
    • 12.7 Maintenance (Cyclical)
    • 12.8 Contractors
    • 12.9 Applicant Data
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Shop 3,
89-97 New Canterbury Road
Petersham NSW 2049
Tel: 02 9560 5331
Fax: 02 9560 8027

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Monday-Thursday 10am – 4pm
Friday by appointment only
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