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About Us

Our Values


To create stronger communities by:

  • Reducing social and economic disadvantage for people in high need by providing housing and related resources.

  • Building the capacity of our tenants to effectively participate in their communities.

  • Developing and sustaining effective partnerships by making strategic links and working collab­oratively with other housing providers and com­munity service providers.

  • Ensuring Metro operates within the highest stan­dards of governance, performance and corpo­rate citizenship.

A Snapshot of our Organisation


Metro Community Housing is one of 30 regis­tered community housing providers in NSW that receives funding from the Community Housing Division of Housing NSW.

Metro was established in 1983 under the Com­munity Tenancy Scheme program to provide subsidised housing to people living in the Mar­rickville Local Government area. From its incep­tion until January 2007, we were called Marrick­ville Area Community Housing. The name was changed to Metro Community Housing following a merger with Resamen Men’s Housing.

Where do we operate?

We have properties in 19 local government areas of Sydney but the majority are located in the inner west metro area – primarily in Ashfield, Canterbury, Leichhardt, Marrickville and City of Sydney Local Government areas.

How are we accountable?

  • Metro is a Registered Class 2 Housing provider. Registration is undertaken annually to demon­strate that all aspects of our operations comply with the performance standards set by the inde­pendent Registrar of Community Housing.

  • As a Co-operative we provide detailed financial and governance data to the NSW Registry of Co-operatives, (Department of Fair Trading) annually, hold an Annual General Meeting at which members of the co-operative are able to nominate and elect the members of the Board of Directors.

  • We report to our funding body on a quarterly and annual basis in relation to key performance data such as the management of arrears and vacancy rates (tenancy management), maintenance planning expenditure (protection of our assets) and our overall financial position.

  • Metro has also undertaken independent external accreditation and has been fully accredited by GlobalMark, a specialist quality assurance organisation, for a three year period from Janu­ary 2010.

What do we do?


Metro provides affordable, secure housing to people on low incomes who meet income eligi­bility criteria set by Housing NSW. We manage 90 properties owned by Housing NSW and 260 leasehold properties rented on the private market and sublet by our tenants. We also provide fee for service tenancy management to two organisations.

Who do we house?

  • Metro is a generalist social housing association but our Objects of Association were amended in 2007 to include a requirement to allocate approximately 113rd of our tenancies to single men.

  • On average, 70% of tenancies are for tenants housed on a permanent or long term basis with the remainder allocated to transitional tenancies (maximum term 24 months) for people nomi­nated by our support partners.

  • Transitional tenancies assist clients who require short-medium term assistance to prevent home­lessness when exiting in-patient psychiatric services, crisis refuges, drug and alcohol programs, or the criminal justice system.

  • Our Strategic Plan for 2011-16 commits us to increasing tenancies offered through support partnership nominations for those in high need from 25% to 40% by 2014.

How are we governed?

  • We are incorporated as a not-for-profit, Co-operative with Public Benevolent status. Membership of the co-operative is made up of persons with an interest in community housing or the provision of housing to low income earners, including our tenants who wish to be “active” members.

  • The elected Board of Directors oversee strategic planning and ensure we meet our fiduciary and regulatory responsibilities to the public and to our funding body.

  • The day to day management of the organisation is the responsibility of the Manager with over­sight from the Chairperson.

About the Board of Directors

  • Metro’s Board consists of 8 independent Direc­tors, half of whom stand for election at each Annual General Meeting. Our current board members have a mix of skills in law, disability advocacy, public administration, community support, financial and strategic management, property development and project management.

  • The Board meets every month to monitor the implementation of the Strategic, Business, and Risk Management Plans which provide the framework for our operations. Their role is to ensure the good governance and financial viabil­ity of the organisation.

Metro Housing Repairs Survey

If you are a tenant and have recently reported a repair, Metro Housing would appreciate your feedback.  By reporting issues we can improve our services to make your experience easier and more effective.

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