Metro Housing Complaint Statement
Metro Housing aims to provide a quality service to everyone in our community, therefore your views are always welcome, even if they are critical.
We will listen carefully to all suggestions complaints and try to resolve them. If you are not satisfied with our service or one of our policies you have the right to complain.
For instance you might think we have done something unreasonable, or you might feel we have treated you badly.
Please give us a chance to fix the problem. If you want us to reconsider a decision we made, you can request an appeal of the decision.
Please refer to the Compliments, Complaints and Appeals section of the Metro Policy Manual. A summary of our complaint and appeal processes is also included in the Tenant Handbook given to all new tenants at the time they sign their lease.