Repairs and Maintenance
Click on Report a Repair above to log a repair. Make sure you fill out all the details on the form so that we know which property it is. You can also add photos which would be extremely helpful for staff to help identify the problem and have it resolved soon as possible.
Please do not log urgent repairs through this link, call the office immediately or if after hours use the information below.
What do I do when repairs are needed?
Get in touch with Metro Housing as soon as possible to tell us about the repairs needed. It is best to let us know in writing.
You can contact us by:
click "report a repair" to use the web form
telephone: 02 9565 4599
in person: you can come to our office at Suite 208, 1 Erskineville Rd (corner of Wilson St), Newtown NSW 2042 (see in at the bottom of the page a map to our office location). Our office hours are Monday, Tuesday, Thursday 10am – 4pm, Wednesday 1pm – 4pm, Friday by appointment only
If you call outside these hours leave a message on the voicemail of Metro Housing and we will return your call as soon as possible. One of the following will then occur:
If the property you live in is rented on the private rental market, Metro Housing will then contact the owner or Real Estate Agent to arrange to have the repair addressed.
If the property is a capital property, Metro Housing will arrange for a contractor to do the work. The contractor will ask you, when they have finished, to sign a form saying the work has been satisfactorily completed. If you are not happy with the job they have done do not sign this form, instead contact the office to tell us about it.
Whether you live in a private rental or a capital property when you report a repair we will ask you if it is OK to give your telephone number to the repair person so that they can get in touch with you to do the repair. If you don’t have a telephone, or don’t want to give out your number we will need to make some other arrangement with you for access to the property.