Results of the 2020 Tenant Satisfaction Survey.
Our peak body – the Community Housing Industry Association (CHIA), is engaged by Metro to conduct our annual Tenant Satisfaction Survey. Nationwide over 40 housing providers also engage CHIA to undertake their tenant surveys and we all use a standardised set of questions to allow us to compare results easily.
Each year CHIA compiles the data for all organisations and provides participating housing providers with a benchmarking report which shows how we rank against our peers nationwide. This year’s report was issued in December 2020 and we are very pleased to announce that Metro ranked 1st (out of 40) for:
Overall Tenant Satisfaction,
Communication with our tenants
Tenant’s Ability to Influence the Organisations’ Decision Making, and
Tenant’s belief that they are receiving good Value for Money for the rent they pay
This year many organisations introduced additional questions focusing on Tenant Wellbeing which asked tenants to rank improvements (or otherwise) in several areas of their lives since being housed by their respective Community Housing Provider. We were extremely pleased to note the positive impacts of safe, secure housing and the efforts of our housing team in assisting and empowering our tenants.
Metro was ranked 1st by tenants who said their overall quality of life had improved; 2nd by tenants who said their feelings of personal safety and community connectiveness had improved; and 3rd by tenants who said their personal health had improved.
We would also like to take this opportunity to thank the specialist homelessness, mental health and AOD caseworkers that we work closely with to support our tenants.